FAQ's

Frequently Asked Questions about Panduly products.

POLICES :

Q: What currency are the prices do I see in the site?
A: All prices are in USD.

Q: I just placed an order, when will it ship?
A: We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 4 business days please email us at contact@Panduly.com .

Q: I am not in love with my order, can it be returned? What if there is an issue?
A: We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Q: Can I cancel my order?
A: You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Q: I have entered an incorrect address what do I do now?
A: If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at contact@Panduly.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Q: How long does shipping take?
A: Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

Q: I have a question that wasn't answered, can you please help?
A: Absolutely! We are here to help you make your home beautiful! Please send us an email to contact@Panduly.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

PRODUCT CARE :

Q: Is Panduly Products safe for sensitive skin?
A: Our products is gentle enough for most sensitive skin types. However, there is no one product that is 100% compatible with all skin.

Q: Is it safe for acne-prone skin?
A: Our products is formulated to be comfortable and suitable for all skin types, so it should be fine with most acne-prone skin types.

Q: Does it work on wrinkles?
A: In the clinical study that tested the efficiency of Panduly Products, it demonstrated excellent wrinkle reduction results in the test subjects in different age groups. Please refer to the product page.
FAQ's

Q: WHAT PRODUCTS SHOULD EVERYONE HAVE IN THEIR SKIN CARE ROUTINE?

A: Your lineup varies between morning and night. In the morning, the ideal basics of skin care are “a gentle wash, an antioxidant serum, hydrating moisturizer, and sunscreen”.

Q: DO YOU NEED DIFFERENT PRODUCTS FOR MORNING AND EVENING?

A: There are a few important tweaks for your evening routine. At night, “cleanser may need to include a makeup remover in it,”

Q: WHICH AREAS OF THE BODY SHOULD YOU PAY MORE ATTENTION TO?

A: So you’ve got your skin care routine down to an art — for your face. But you should pay just as much attention to your hands, neck and chest, where the signs of aging are also visible. Apply sunscreen in the morning, extend your treatments and moisturizer down to your chest, and rub excess product onto the backs of your hands.

Q: THERE ARE 3 TYPES OF FACIAL CLEANSERS, WHAT ARE THEY ?

Gel Cleansers: This is a facial cleanser with a gel-like consistency. Many of these have deep-cleaning and exfoliating properties, making them ideal for oily, acne-prone skin.
Cream Cleansers: Cream cleansers are usually thicker and they can be very moisturizing. They will cleanse your skin without stripping it of any of its natural oils, making it perfect for people with dry or sensitive skin.
Foam cleansers: These lightweight skin care products create a foamy lather when dispensed from a pump package. They remove excess oil as effectively as gel cleansers and are great for combination skin.

Q: BENEFITS OF FACIAL MASSAGE ?

#1: IT MAKES YOU RELAXED

#2: IT GETS THE BLOOD FLOWING

#3: IT’S AN ANTI-ACNE WONDER

#4: IT’S A NATURAL FACELIFT

#5: IT CREATES A TOXIN-FREE ZONE